Voicemail Greeting Basics

Your voicemail greeting has a specific purpose for your business.

Whenever you phone someone for your business the best course of action is to talk with someone. There are occasions when people are not at home. In this instance it is important to leave a voicemail greeting or message. This is a greeting that can be very helpful for you and your business. Many business people call a phone number but do not leave a voicemail message. It is critical to leave a voicemail message if given the opportunity.

How many times should you attempt to leave a voicemail greeting?

Attempt up to 3 calls and leave up to 3 messages with a voicemail greeting for each call. If the person doesn't return your message after the third time they may not be interested in talking with you.

Principles of Leaving a Phone Message

1. Who-->Mention who the message is for.

2. Who you are-->Leave your first and last name, the name of your business, and your phone number.

3. Why-->Mention why you are calling. It is for their reasons and not yours. It was due to an action that person made or a recommendation from a trusted friend.

4. Your Benefit-->Mention what you have that could benefit that person.

5. Requested Action-->Mention that you will send an email and have something that they can do.

6. Phone Number-->Remind them of your phone number.

7. Thanks-->Thank them for their time.

8. Email-->Send an email to follow up on the call. Make sure to give the customer a chance to unsubscribe to the email if they wish.

Make sure to be clear, concise and to the point. Practice a few times what to say. You are a consultant who has information that can help meet the needs of that person.

Sample Voicemail Message 1

1. "Hi Sam,"

2. "my name is Gary Smith from the build a new business web site and my number is 800-CallNow"

3. "The reason I'm calling is that Monday you requested some information from the site about how to build a new business"

4. "I have some information to pass on to you"

5. "Check out build-a-new-business.com for the information. I'll also send you an email at Sam@SamEmail.com with the information"

6. "Again my phone number is 800-CallNow"

7. "Thanks and hope to talk with you soon"

8. The email could say the following:

To: Sam@SamEmail.com
Subject: Sam - It's Gary who left you the voicemail

I called you on the phone today and left a voicemail message.

I was trying to get back with you today in your quest for information from the build a new business web site. Check out this link on that site for some more information www.build-a-new-business.com.

You can also call me at 800-CallNow

I'll check back with you in 1-3 days.

Gary

(P.S. If you prefer not to receive any more emails directly from me - just reply and put "unsubscribe" in the subject line. If you are getting my automated emails you can click on the links at the bottom of those and unsubscribe also)

If you called but could not leave a voicemail message substitute one of the following words for "left a voicemail message"

"there was no answer"
"the line was busy"

Obviously the subject line would change if you could not leave a voicemail message.

Sample Voicemail Message #2

Keep everything the same but change the following:

3. "I'm calling you with the information you requested from the web site. Have you found what you're looking for?"

4. "Call me and let's schedule a free consultation"

8. Email-->This is very similar. You will want to mention that this is the second attempt to contact the customer

Sample Voicemail Message #3

Keep everything the same but change the following:

3. "I guess we weren't able to connect so the ball is in your court."

4. "If you are still looking for information in your business search allow me to help guide you in your journey"

8. The email could say the following:

To: Sam@SamEmail.com
Subject: Sam I tried to reach you by phone

I'll leave an email instead.

Obviously we weren't able to connect in your search for busines information. Check out this link for more information www.build-a-new-business.com.

Call me at 800-CallNow if you'd like to talk

Good luck in your search!

Gary

If you called but could not leave a voicemail message substitute one of the following words for "left a voicemail message"

"there was no answer"
"the line was busy"

Obviously the subject line would change if you could not leave a voicemail message.

Ready to leave a voicemail greeting?

Return from Voicemail Greeting to The Customer (Customer Service Tips)